What do you need to get your RMA number?
An internet connection, email address or fax number, and a printer are required for registration.
Please fill out our RMA form completely.
You will need your customer number, email address or fax number, as well as the product number, and the serial or batch number of the products which are to be sent in for repair.
Please make sure to enter the product, series and batch number without special characters.
After the data you provide has been checked, you will receive the return note from us with all the shipping information by email or fax. If further information is required or additional instructions, you will be contacted by email or fax. The product must be returned only to the address specified in the return note.
If there is a suspicion of a potential incident, the product must always be sent in as a complaint. A simple repair order is not permitted in this case.