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Guardian Service

Protecting performance.

Richard Wolf’s highly trained technicians approach every repair with an unmatched attention to detail. Only our skilled service and repair experts can keep your Richard Wolf endoscopes and instrumentation performing at their best.

With three levels of membership, Guardian Service gives you the flexibility to choose the best service solution for your facility. We are committed to helping you protect the longevity of your Richard Wolf equipment with professional, precision repairs, as well as on-site training programs.

Our team of Guardian Service Specialists and Clinical Specialists can assist your facility in improving care, handling, and reprocessing procedures for your Richard Wolf devices. As an added benefit, our Guardian Platinum and Guardian Gold members may elect to receive an annual business review to assess your repair history, manage inventory, and gather actionable analysis.

Guardian Membership Levels

We offer three membership levels designed to meet the needs of facilities with varying financial and clinical needs.

Preventative Maintenance Program

Avoiding repairs whenever possible.

The program features:

  • Function test for comparison to original specifications.
  • “Fit Check” for devices that require assembly.
  • Replacement of valves, stopcocks, seals, gaskets, and other worn components.
  • Inspection of all instrumentation.
  • Cleaning all optical lenses to remove mineral deposits and other contaminants.
  • Lubrication of all moving parts, seals, and metal-on-metal components.
  • Illumination test for light fibers.

Other services include:

  • Facilitating all repairs to Richard Wolf Repair Center.
  • Arranging loaners upon request.
  • On-site exchanges for optics to eliminate downtime during repairs.
  • Supply Instructions for Use (IFU).
  • Care and handling in-servicing for staff.

Guardian Service Specialists

Richard Wolf has Guardian Service Specialists ready to assist sterile processing and OR departments in select metropolitan areas with troubleshooting, inspection, preventative maintenance, repair, and replacement of damaged instruments and electro-mechanical devices. While onsite, our specialists provide support in maintaining instrument sets and optics in preparation for use in the surgical suite or physician’s office, as well as helping keep repairs and replacement expenses within budget.
 

For more details on Guardian Service Specialists, please contact Customer Service at (800) 323-WOLF (9653) or info@richardwolfusa.com.

Our Three Service Pillars

Questions?We are ready to help!
Richard Wolf Medical Instruments Corporation