•  Taking incoming service calls
•  Processing of spare part orders and repairs

Ines Preininger
Service Assistant ESWL / ESWT / TPST

Product Management Assistant 

Phone: +49 (0) 7043 - 35 - 223
Email: ines.preininger@richard-wolf.com

Kristina Kicherer
Contracted Service Provider ESWL / ESWT / TPST

c/o Elvation Medical GmbH
Ludwig-Wolf-Straße 2
D-75249 Kieselbronn

Phone: +49 (0) 7231 - 56 36 28
Email: kristina.kicherer@elvation.de

The members of our customer service team are available to help you personally on all workdays from 8.00 am to 6.00 pm.

(PiezoSon 100 plus, PiezoWave)

Collection service by our package service partners DHL.
We provide you with the required packaging and labels. You put the package together - we arrange for everything to be picked up and return it in the same way. And it's all free, of course.

During the period of warranty, we will supply you with a device on loan. Please make sure you can give us the type and serial number.

Contact:

Ines Preininger
Service Assistant ESWL / ESWT

•  Taking incoming service calls
•  Processing of spare part orders and repairs

Product Management Assistant 

•  General project management

Phone: +49 (0) 7043 - 35 - 223
Email: ines.preininger@richard-wolf.com

• Whenever repairs are necessary, we make sure that all medical products are thoroughly cleaned and disinfected
• The functionality and safety of all outgoing repairs are tested according to strict rules
• We stock spare and repair parts for Wolf products for at least eight years after a product is discontinued
• Our experienced service team members always keep up with the latest developments in technology and ensure the permanent quality of your Richard Wolf ESWL/ESWT products

With individual service contracts, tailored to your specific needs, we can help you to make the most economical use of ESWL/ESWT products and to ensure that they retain their high quality long term.

We'd love to talk to you:

Maik Bareis
Product Specilaist MegaPulse Stone Laser, Sales, Marketing and Service

Phone: +49 (0) 7043 - 35 - 375
Email: maik.bareis@richard-wolf.com

Training topics:

• Basics of shock waves
• Basics of ultrasound (optional)
• Handling, functions, design, recognising problems, maintenance, upkeep, support of first-line service and practical exercises.

Service training fees for ESWL:

The fee for the 5-day ESWL training course is € 1,000 per person, plus VAT. This includes the costs of training documentation, snacks, midday meal, drinks and hotel stay. Training begins on a Monday at 9:00 and is completed on Friday around 2.00 pm.

Organization:
To allow us to plan efficiently, please register for courses at least four weeks before commencement of training. For organizational reasons, registrations received later than this cannot be accepted. Training courses can only be held if there are enough participants so that even confirmed courses may be cancelled at short notice.

If registered participants do not take part in a training course, we will invoice 50% of the fee.